Privacy Policy

Hot Yoga Asheville Privacy Policy & Terms and Conditions

Last Updated: October 27, 2025

Hot Yoga Asheville, LLC (“HYA,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This document outlines how we collect, use, and protect your information, as well as the terms that govern your participation in our services, programs, and communications.

By accessing or using our website, mobile services, or studio facilities, you agree to the following Privacy Policy and Terms & Conditions.

Section 1: Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Contact Information – Name, email address, phone number, and physical address when you create an account, register for classes, or contact us.

1.2 Payment Information – Payment card information, billing address, and relevant payment details for transactions.

1.3 Health and Fitness Information – Health data, fitness goals, and related information necessary to provide safe and personalized yoga and wellness services.

1.4 Communications – Records of communications with us via email, phone, SMS, or in-person correspondence.

1.5 Usage Information – Data collected automatically, including IP address, browser type, device identifiers, and pages visited.

1.6 Optional Demographics – Non-personal data such as age, gender, or general interests that may assist in improving our services.

2. How We Use Your Information

Your personal data may be used to:

Provide and manage yoga, wellness, and fitness services.
Process payments and manage memberships.
Communicate regarding classes, updates, promotions, and changes to services.
Provide customer support and respond to inquiries.
Analyze trends, track usage, and improve our offerings.
Send promotional messages (with your consent). Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

We do not sell or rent your personal information.

3. Data Retention

We retain personal data only as long as necessary for business, legal, or regulatory purposes. Data will be securely deleted when no longer required.

4. Data Sharing

We do not share personal information with third parties except as follows:

Service Providers – Trusted vendors who assist with payment processing, scheduling, marketing, or communications.
Legal Requirements – When required by law, regulation, or subpoena.
No Mobile Data Sharing – Text messaging opt-in data and consent will never be shared with any third parties for marketing purposes.

5. Data Security

We use reasonable technical and organizational safeguards to protect your information from unauthorized access, alteration, or loss. Sensitive data, such as payment information, is encrypted using SSL technology. Only authorized personnel may access personally identifiable data.

6. Cookies and Tracking

Our website may use cookies, analytics tools, and third-party integrations (such as Facebook or Instagram) to enhance your browsing experience. You may disable cookies in your browser, but this may affect website functionality.

7. Your Rights

You have the right to:

Access your personal data.
Request correction of inaccuracies.
Request deletion of your data.
Object to certain types of data processing, including marketing.
Request data portability where applicable.

Requests can be submitted to: info@hotyogaasheville.com.

8. Children’s Privacy (COPPA Compliance)

Our website and services are not directed toward children under 13. We do not knowingly collect personal data from children. If such data is inadvertently collected, it will be deleted promptly.

9. International and GDPR Compliance

If you access our services from outside the U.S., including the European Union, your data may be transferred to and processed in the U.S. By using our website, you consent to this transfer.

HYA complies with GDPR principles, including lawful processing, data minimization, security, and your right to access, correct, or delete personal data.

10. Links to Other Websites

Our website may contain links to other sites. HYA is not responsible for the privacy practices of those sites and encourages users to review their policies.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services constitutes acceptance of any changes.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Hot Yoga Asheville, LLC
802 Fairview Rd, Suite 100
Asheville, NC 28803
Email: info@hotyogaasheville.com
Phone: 828-299-7003

Section 2: Terms & Conditions

1. General Participation Terms

Eligibility: You must be at least 18 years old or have parental consent to participate in classes.
Payments & Fees: Memberships are billed according to your plan terms. Late payments may incur fees.
Cancellation Policy: Written notice is required at least 14 days before the next billing cycle to pause or cancel memberships.
Facility Conduct: Members must follow all studio etiquette, safety guidelines, and hygiene rules. Misconduct may result in termination of membership.

2. SMS Communication Program

By opting into our SMS program, you consent to receive class updates, reminders, promotions, and notifications.

Program Name: Hot Yoga Asheville SMS Campaign
Message Frequency: 4–6 messages per week, depending on your participation.
Opt-Out: Reply “STOP” to unsubscribe at any time.
Message Rates: Standard message and data rates may apply.
Support: For help, reply “HELP” or contact info@hotyogaasheville.com.
No Third-Party Sharing: Your mobile data and opt-in consent will never be shared or sold.

3. Non-Marketing Notifications

We may contact you for important non-marketing purposes, such as account changes, safety notices, or policy updates.

4. Limitation of Liability

Hot Yoga Asheville, LLC is not liable for injury, loss, or damages arising from participation in classes, workshops, or use of the premises, except where prohibited by law. Participants assume all inherent risks associated with yoga and fitness activities.

5. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.

6. Modifications to Terms

We may modify these Terms & Conditions at any time. Updates will be posted on our website and become effective immediately upon posting. Continued participation constitutes acceptance of such changes.

7. Acceptance of Terms

By using our website, attending classes, or enrolling in our programs, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms & Conditions.